How to Contact eBay Customer Service Online or by Phone

As of my last update in September 2021, you can contact eBay customer service either online through their website or by phone. Keep in mind that processes and contact information may have changed, so it’s a good idea to check the eBay Help Center for the most up-to-date information before reaching out.

Contacting eBay Customer Service Online:

  1. Log In to Your eBay Account: Log in to your eBay account on the eBay website.
  2. Visit the eBay Help Center: Scroll to the bottom of the eBay homepage and click on “Help & Contact.”
  3. Select the Topic: Choose the topic that best matches your issue. eBay provides various categories to help you narrow down your concern.
  4. Choose the Issue: Select the specific issue or question you need assistance with.
  5. Get Help Online: eBay will provide relevant articles and information that might help you resolve your issue on your own. If you still need assistance, look for an option to “Chat with us” or “Contact us.”
  6. Start a Chat (if available): If eBay offers chat support, click on the “Chat with us” or similar button. Follow the prompts to start a chat session with a customer service representative.

Contacting eBay Customer Service by Phone:

  1. Log In to Your eBay Account: Log in to your eBay account on the eBay website.
  2. Visit the eBay Help Center: Scroll to the bottom of the eBay homepage and click on “Help & Contact.”
  3. Select the Topic and Issue: Follow the same steps as for contacting eBay online. Choose the topic and issue that best match your concern.
  4. Get Help Online (if available): Similar to the online process, you might see relevant articles and information. Look for an option to “Call us” or “Contact us.”
  5. Get the Phone Number: If eBay provides a phone number for your issue, note it down. Each issue might have a different phone number associated with it.
  6. Call eBay Customer Service: Dial the provided phone number to reach eBay customer service. Follow the prompts to speak with a representative.

Keep in mind that eBay customer service availability and contact options may vary based on your location and the nature of your issue. Always refer to the most up-to-date information on the eBay Help Center for accurate contact details and instructions.

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