How to unlock an AT&T phone to use with other carriers

Unlocking an AT&T phone to use it with other carriers typically involves several steps, and it’s important to meet certain eligibility criteria. Here’s a general guide on how to unlock an AT&T phone:

  1. Check Eligibility:
    • Ensure that your AT&T phone is eligible for unlocking. AT&T has specific criteria for unlocking, including:
      • The device must be fully paid off and not under contract.
      • The device must not be reported as lost or stolen.
      • The device must not have any unpaid balance on your AT&T account.
      • The device must be active on AT&T’s network for a certain period (usually at least 60 days).
      • If it’s a prepaid device, it must have been active for a specific amount of time, usually for six months.
  2. Gather Information:
    • Note down your phone’s IMEI (International Mobile Equipment Identity) number. You can find this in your phone’s settings or by dialing *#06# on your phone.
  3. Contact AT&T:
    • Call AT&T customer support at 1-800-331-0500 or visit their website to initiate the unlock request.
  4. Provide Information:
    • You will be asked to provide information, including your account details, phone number, and IMEI number. Make sure you have this information handy.
  5. Submit the Unlock Request:
    • Follow the instructions provided by AT&T to submit the unlock request. This may involve filling out an online form or speaking to a customer service representative.
  6. Wait for Confirmation:
    • AT&T will review your request, and if it meets the eligibility criteria, they will send you an email with instructions on how to unlock your phone. This process can take a few days.
  7. Unlock the Phone:
    • Follow the instructions in the email to unlock your phone. This often involves inserting a SIM card from another carrier and entering an unlock code.
  8. Restart the Phone:
    • After entering the unlock code, restart your phone. It should now be unlocked and ready to use with other carriers.
  9. Test with a Different SIM Card:
    • To confirm that your phone is successfully unlocked, insert a SIM card from another carrier and ensure that you can make calls, send texts, and access data on the new network.

Please note that the specific steps and eligibility criteria may vary over time, so it’s a good idea to check AT&T’s official website or contact their customer support for the most up-to-date information on unlocking your phone. Additionally, unlocking policies may differ for prepaid and postpaid devices.

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