Here are the steps to troubleshoot and fix the Microsoft Print to PDF feature not working:
1. Check Default Printer:
- Go to Settings > Devices > Printers & scanners.
- Select Microsoft Print to PDF.
- Click Manage and ensure Let Windows manage my default printer is off.
2. Restart Print Spooler Service:
- Press Windows + R, type services.msc, and press Enter.
- Find Print Spooler, right-click, and select Restart.
3. Reinstall Microsoft Print to PDF:
- Go to Settings > Devices > Printers & scanners.
- Find Microsoft Print to PDF, click Remove device.
- Click Add a printer or scanner and wait for it to reinstall.
4. Disable and Re-enable the Feature:
- Go to Control Panel > Programs and Features.
- Click Turn Windows features on or off.
- Uncheck Microsoft Print to PDF, click OK, restart your PC.
- Repeat the process, checking the box to enable it again.
5. Update Windows:
- Go to Settings > Update & Security > Windows Update.
- Check for updates and install any available ones.
Additional Tips:
- Check File Explorer: Sometimes the PDF is saved without a prompt. Look in your Documents or Downloads folder.
- Change Output Directory: In Printer Properties > Advanced, adjust the output folder if needed.
- Scan for Malware: Run a scan with your antivirus or anti-malware software.
- Create a New User Account: If the issue persists, create a new user account to see if it’s profile-specific.
If none of these solutions work, consider using a third-party PDF printer software as an alternative.
