If your iPhone won’t turn on or is frozen, it can be frustrating and concerning. Here are some steps you can take to troubleshoot the issue and get your iPhone working again:
Step 1: Charge your iPhone If your iPhone won’t turn on, it may be because the battery is drained. Connect your iPhone to a power source, such as a wall charger or computer, and wait for it to charge. A low battery icon may appear on the screen for a few minutes before the phone turns on.
Step 2: Force restart your iPhone If your iPhone is frozen or unresponsive, a force restart may help. To force restart your iPhone, follow these steps:
- For iPhone 8 or later: Press and quickly release the Volume Up button, press and quickly release the Volume Down button, then press and hold the Side button until the Apple logo appears.
- For iPhone 7 or 7 Plus: Press and hold the Side and Volume Down buttons at the same time until the Apple logo appears.
- For iPhone 6s or earlier: Press and hold the Home button and the Side (or Top) button at the same time until the Apple logo appears.
Step 3: Check for updates If your iPhone won’t turn on or is frozen after a software update, it may be due to a software glitch. Connect your iPhone to a computer with iTunes and check for any available updates.
Step 4: Restore your iPhone If none of the above steps work, restoring your iPhone may help. Connect your iPhone to a computer with iTunes and follow these steps:
- Select your iPhone in iTunes and click “Restore iPhone.”
- Follow the prompts to complete the restore process.
- After the restore is complete, set up your iPhone as new or restore from a backup.
Note: Restoring your iPhone will erase all data on it, so be sure to back up your iPhone before restoring it.
Step 5: Contact Apple support If your iPhone still won’t turn on or is frozen after trying the above steps, it may be a hardware issue. Contact Apple support or make an appointment at an Apple Store or authorized service provider to get your iPhone repaired or replaced.