How to Fix “iPhone is Disabled. Connect to iTunes”

Thu-Feb-2023
8

If your iPhone is displaying the message “iPhone is disabled. Connect to iTunes”, it means that you have entered the incorrect passcode multiple times, causing your device to become disabled. You can follow these steps to fix the issue:

  1. Connect your iPhone to a computer with iTunes installed.
  2. Open iTunes on your computer and wait for it to recognize your iPhone.
  3. If you have a backup of your iPhone data, you can restore it from there. If not, you’ll have to put your iPhone into recovery mode to erase all its content and settings, which will allow you to set it up as a new device.
  4. To put your iPhone into recovery mode, follow these steps:
    • On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or 7 Plus: Press and hold the Volume Down and Side buttons at the same time.
    • On an iPhone 6s and earlier: Press and hold the Home and Top (or Side) buttons at the same time.
  5. In iTunes, click on “Restore iPhone”.
  6. Wait for the process to complete and then set up your iPhone as a new device.

Note: Restoring your iPhone will erase all data, including your settings and saved content, so make sure to backup your data before restoring if possible.

If the above steps don’t work, or if you don’t have access to a computer with iTunes, you can try the following:

  1. Wait: If you’ve only recently entered the incorrect passcode, you may be able to simply wait for the disabled message to go away. The time it takes for the message to disappear depends on the security settings of your iPhone.
  2. Use Find My iPhone: If you have the Find My iPhone feature enabled on your device, you can use it to erase your iPhone and remove the passcode. Here’s how:
    • Go to iCloud.com from a web browser and sign in with your Apple ID.
    • Click on “Find iPhone”.
    • Click on your disabled iPhone from the list of devices.
    • Click on “Erase iPhone”.
    • Wait for the process to complete, then set up your iPhone as a new device.

Note: Erasing your iPhone using Find My iPhone will erase all data, including your settings and saved content, so make sure to backup your data before erasing if possible.

If none of the above steps work, you may need to contact Apple support for further assistance.