How to cancel an Amazon order or item, before it ships

To cancel an Amazon order or item before it ships, you can follow these steps:

  1. Log in to Your Amazon Account: Go to the Amazon website and log in to your account using your credentials.
  2. Go to Your Orders: Once you’re logged in, hover over the “Account & Lists” dropdown menu at the top right corner of the page. From the dropdown, click on “Your Orders.”
  3. Find the Order to Cancel: Locate the order that you want to cancel. Keep in mind that you can only cancel an order that hasn’t shipped yet. If the order has already shipped, you might need to initiate a return instead.
  4. Click on “Cancel Items”: Next to the order you want to cancel, click on the “Cancel items” button.
  5. Select the Items to Cancel: A list of items in your order will appear. Check the box next to the item(s) you want to cancel.
  6. Choose a Cancellation Reason: Select a reason for canceling the items from the dropdown menu. This step is optional, but providing feedback can help Amazon improve its services.
  7. Click “Cancel Checked Items”: After selecting the items and the cancellation reason, click on the “Cancel checked items” button.
  8. Confirmation: A confirmation message will appear, indicating that the selected item(s) have been canceled. You’ll receive an email confirming the cancellation as well.

Remember that the ability to cancel an order before it ships depends on how quickly you act. Once an order has been prepared for shipment, you might not be able to cancel it through the online process. In such cases, you can contact Amazon customer service for assistance.

Please note that the steps might vary slightly based on your location, the specific Amazon website you’re using, and any updates Amazon has made to its platform since my last update in September 2021.

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