The error message “You did not sign in correctly or your account is temporarily disabled” in Magento 2 usually indicates that there is an issue with your login credentials or account status. Here are some steps you can take to troubleshoot the issue:
- Double-check your login credentials: Make sure you are using the correct email address and password associated with your Magento 2 account.
- Reset your password: If you have forgotten your password, click on the “Forgot Your Password?” link on the login page and follow the instructions to reset your password.
- Check your account status: If your account has been temporarily disabled, you will need to contact the store administrator or customer support to find out why and how to reactivate your account.
- Clear your cache and cookies: Clear your browser’s cache and cookies, and try logging in again.
- Try a different browser: If the issue persists, try logging in with a different browser to see if the problem is browser-related.
- Disable any browser extensions: Disable any browser extensions or add-ons that could be interfering with your login process.
- Check server status: Check the server status to ensure that there are no issues that could be affecting your ability to log in.
If none of these steps resolve the issue, you may need to contact the Magento 2 support team for further assistance.