Netflix Not Working on Roku: 7 Effective Ways to Fix

1. Check Your Internet Connection

• Restart Your Router: Unplug your router from the power source, wait for 30 seconds, and then plug it back in.
• Check Network Settings on Roku: Go to Settings > Network > Check Connection to ensure your Roku is connected to the internet.
• Speed Test: Perform an internet speed test to ensure you have sufficient bandwidth for streaming (at least 5 Mbps for HD quality).

2. Restart Your Roku Device

• System Restart: Go to Settings > System > System Restart and confirm to restart your Roku device.
• Power Cycle: Unplug your Roku from the power source, wait for 30 seconds, and then plug it back in.

3. Update Roku Software

• Check for Updates: Go to Settings > System > System Update > Check Now to ensure your Roku has the latest software version.

4. Reinstall the Netflix App

• Remove Netflix App:
  • Highlight the Netflix app on your home screen.
  • Press the * (star) button on your remote and select Remove channel.
• Restart Roku: Perform a system restart as mentioned above.
• Reinstall Netflix App:
  • Go to Streaming Channels on the home screen.
  • Search for “Netflix” and add the channel again.

5. Clear Cache on Roku

• Clear Cache:
  • Press the Home button on your Roku remote five times.
  • Press the Up button once.
  • Press the Rewind button twice.
  • Press the Fast Forward button twice.
  • Your Roku will clear its cache and restart automatically.

6. Check for Service Outages

• Netflix Status Page: Visit the Netflix Help Center or check social media for any service outages.
• Roku Support: Visit the Roku Support Page to see if there are any reported issues with Netflix on Roku.

7. Contact Support

• Netflix Support: If the issue persists, contact Netflix support through their app or website.
• Roku Support: You can also reach out to Roku support for further assistance.

Additional Tips:

• Check Account Status: Ensure your Netflix subscription is active and not expired.
• Try Another Device: Test Netflix on another device to determine if the issue is specific to your Roku.
• HDMI Connection: If you’re using an HDMI connection, try switching to a different HDMI port or cable.

By following these troubleshooting steps, you should be able to resolve most issues with Netflix not working on your Roku device.