Managing your online accounts securely is more important than ever, and your Amazon account is no exception. Whether you want to update your current password for added security or you forgot it and need to reset, knowing the correct, official steps saves you time — and helps prevent account lockouts or unauthorized access. Amazon supports both changing an existing password (when you know the old one) and resetting a forgotten password (via email or phone verification). This guide walks you through both processes in clear, current detail for 2025.
Which Scenario Applies to You: Change vs. Reset
Before you begin, it helps to decide which situation applies. Amazon treats “changing” and “resetting” differently depending on whether you remember your current password. Understanding this will guide you to the right process and avoid confusion.
When to Use “Change Password”
Use this option when you know your current password and simply want to update it — for example, if you believe it’s weak, outdated, or reused on multiple sites. The change is immediate and secure. This method also helps keep your account safe after a security concern.
When to Use “Reset Password” (Password Assistance)
If you forgot your password — or can’t sign in — use Amazon’s password-assistance (reset) flow. Amazon will verify your identity using your registered email address or phone number, then let you choose a new password. This ensures only the rightful account owner can regain access.
How to Change Your Amazon Password (If You Know the Old Password)
On Mobile: iPhone or Android
- Open the Amazon app on your device and sign in, if needed.
- Tap the profile or user icon to access account settings and select Your Account.
- Go to Login & Security — you may need to re-enter your password to access this section.
- Find the Password field, tap Edit.
- Enter your current password, then enter a new password and confirm it.
- Tap Save changes (or equivalent). Your new password will be active immediately.
On Desktop (Web Browser)
- Visit Amazon.com and sign in with your credentials.
- Hover over (or click) Accounts & Lists and choose Your Account.
- Go to Login & Security. Amazon may require you to verify your identity.
- Next to the password field, click Edit.
- Enter your existing password and the new password, then save changes.
- You receive confirmation that your password has been changed. The new password will now apply on all devices.
How to Reset Your Amazon Password (When You Forgot It)
If you can’t remember your password, or you’re locked out, follow Amazon’s official password-assistance process — available via app or browser.
Common Reset Flow (App or Web)
- Go to Amazon’s login page (on app or browser) and click “Forgot Password” or “Need help?” → “Forgot your password”.
- Enter the email address or mobile phone number associated with your account, then tap Continue.
- Amazon will send a One-Time Password (OTP) or password-assistance link via email or SMS (depending on what contact info is on file).
- Open the email or SMS, copy the OTP, return to Amazon, and enter it. If using a link, click it to proceed.
- Once verified, you’ll be prompted to enter a new password — twice for confirmation — then submit/save.
- After saving, the new password becomes active; you can sign in with it immediately.
Note: After resetting your password, devices previously signed in may require re-authentication (especially if using two-step verification). It’s a good opportunity at that point to review security settings.
Ensuring Strong Account Security — Recommended Practices
Changing or resetting your password is only part of the security equation. For long-term account safety, these practices make a big difference.
- Use a strong, unique password: Combine upper- and lower-case letters, numbers, and symbols. Avoid common words or reused passwords across sites.
- Enable Two-Step Verification (2FA): Use Amazon’s built-in two-step (multi-factor) verification via SMS or an authentication app. It adds a second layer of security beyond just the password.
- Update recovery email and phone number: Ensure the email and/or phone linked to your account stays current; you’ll need them for password resets or suspicious login alerts.
- Monitor login activity: Periodically check for suspicious sign-in attempts, especially if you receive unexpected OTP emails or alerts. Changing your password promptly after such events helps prevent unauthorized access.
- Consider a password manager: Securely store complex passwords to avoid reuse and reduce the risk of forgetting them — especially useful if you manage multiple accounts.
Troubleshooting Common Issues When Changing or Resetting Passwords
No OTP or Reset Email Received
If you don’t get the verification code or email after requesting a reset: check spam or junk folders; ensure you’re using the same email or phone number linked to the account; wait a few minutes — sometimes delivery is delayed; or retry with the alternate contact method (email vs phone). If still unsuccessful, Amazon’s support is the next step.
Reset Link or OTP Expired
Most OTPs or reset links are time-limited for security. If you don’t act quickly, you’ll need to restart the password-assistance process. Always reset soon after retrieving the code.
Logged Out of All Devices — What to Do
After resetting a password, you may be signed out of Amazon on your phone, tablet, or browser. Sign in again using your new password — and if you have 2FA enabled, complete the verification step. This is expected behavior and helps protect your account from unauthorized access.
Still Cannot Sign In — Account Locked or Other Problem
If password reset doesn’t restore access — perhaps because you no longer control the linked email or phone — you’ll need to contact Amazon Customer Service through the official support portal. Be prepared to verify your identity and account details to regain access.
Why Regular Password Updates and Security Hygiene Matter
In today’s digital world, passwords are constantly under threat. Data breaches, phishing attempts, and credential reuse across sites put your Amazon account at risk. Regularly updating your password and using security best practices helps protect personal data — including order history, payment methods, saved addresses, and loyalty/prime benefits.
Moreover, enabling two-step verification significantly reduces the risk of account takeover, even if someone obtains your password. A strong password, updated recovery info, and periodic audits all contribute to a safer account experience.
Pro Tips for Smooth Password Management
- Choose a passphrase over a simple password. Longer combinations of random words, numbers and symbols are easier to remember and far more secure than short common passwords. This reduces the risk of hacking or brute-force attacks.
- Use a password manager app with auto-fill. With many online accounts across services, a password manager helps you maintain unique passwords everywhere — and avoid reuse that can lead to compromise.
- Update passwords periodically. Even without security incidents, updating your Amazon password every 6–12 months adds a layer of precaution — particularly if you use multiple devices or public networks.
- Enable two-step verification (2FA) and backup methods. Use an authenticator app (rather than only SMS) when possible. Also maintain a backup phone number or email if you change devices to avoid lockouts.
- Log out devices you no longer use or don’t recognize. After resetting your password, sign out from all devices — especially shared or public ones — and sign back in only on trusted devices to ensure security.
Frequently Asked Questions (FAQ)
Does resetting my Amazon password log me out everywhere?
Yes — after resetting your password, Amazon will require re-authentication on all devices. This helps ensure that only you (or a person with your new credentials) can access your account again. It’s a security measure, not a bug.
Can I use the same password across multiple accounts?
Technically yes — but it’s strongly discouraged. Reusing passwords across sites significantly increases risk: if one site gets compromised, attackers may try the same credentials elsewhere, including your Amazon account. Always use unique passwords for each account.
What if I don’t have access to the registered email or phone number anymore?
In that case, you’ll likely need to contact Amazon Customer Support directly. They may require additional verification steps to prove account ownership — only then can they help you regain access. Always keep your contact information updated.
Is enabling two-step verification (2FA) necessary?
While not mandatory, 2FA dramatically improves account security. Even if someone discovers your password, without access to your phone or authenticator app they cannot log in. This significantly reduces the risk of unauthorized account access.
How often should I change my Amazon password?
As a best practice, consider updating your password every 6–12 months — or sooner if you suspect a security concern. Combined with 2FA and a password manager, periodic updates keep your account safer over time.
Conclusion
Changing or resetting your Amazon password is a simple but vital action to maintain account security — whether you remember your password or not. By following the correct official steps through the Amazon app or website, verifying via email or phone, and choosing a strong new password, you can ensure uninterrupted access and protection.
Beyond the immediate reset or update, adopting robust security habits — unique, strong passwords, two-step verification, regular audits, and prudent device usage — helps safeguard your account against unauthorized access or malicious attempts. With these measures in place, you take control over your Amazon account security and enjoy peace of mind when shopping, streaming, or storing data.
