How To Cancel a Shopify Subscription (in 4 Steps)

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Cancel a Shopify Subscription

If you’ve decided to close your Shopify store and cancel your subscription, this step-by-step guide will walk you through the process. Whether you’re transitioning to a different platform or ending your eCommerce journey, here’s how to do it efficiently and securely.

Step 1: Backup Your Store Data

Before canceling your Shopify subscription, it’s crucial to back up your store data to avoid losing valuable information. Shopify doesn’t provide a native backup option, so you’ll need to manually export data or use third-party apps.

Export Data

  1. Products:
    • Go to your Shopify admin panel.
    • Click on Products.
    • Click on Export.
    • Choose whether to export current page, all products, or products by specific filter.
    • Select the export format (CSV for Excel, Numbers, etc.).
    • Click Export products.
  2. Customers:
    • In the Shopify admin panel, go to Customers.
    • Click on Export.
    • Choose to export the current search, all customers, or selected customers.
    • Select the export format.
    • Click Export customers.
  3. Orders:
    • Navigate to Orders in the Shopify admin panel.
    • Click on Export.
    • Choose the orders you want to export (current search, all orders, or orders by date).
    • Select the export format.
    • Click Export orders.

Use Third-Party Apps

Alternatively, you can use third-party apps like Rewind or Exportify to automate the backup process, which might offer more comprehensive backup options including themes, blog posts, and more.

Step 2: Cancel Any Active Shopify Apps and Services

Before you cancel your Shopify subscription, you need to cancel any third-party apps and services associated with your store to avoid future charges.

  1. Go to the Apps section:
    • In your Shopify admin, click on Apps.
  2. Manage App Subscriptions:
    • Click on Manage private apps if necessary.
    • For each app, click on the trash can icon or Uninstall button next to the app you want to remove.
  3. Cancel Paid Apps:
    • Some apps might require you to visit their website or contact their support to fully cancel the subscription.
  4. Check Billing Cycle:
    • Ensure you cancel these apps before their billing cycle renews to avoid unnecessary charges.

Step 3: Pause or Close Your Shopify Store

Shopify offers two options: pausing your store or closing it entirely. If you’re unsure about shutting down permanently, pausing might be a good temporary solution.

Pause Your Store

  1. Navigate to Settings:
    • In the Shopify admin, click on Settings.
  2. Select Plan and Permissions:
    • Go to Plan and then click Pause or cancel store.
  3. Choose Pause Plan:
    • Select Pause and Build to disable checkout and continue working on your store for a reduced fee.
    • Confirm your choice and follow the prompts.

Close Your Store

  1. Navigate to Settings:
    • In the Shopify admin, click on Settings.
  2. Select Plan and Permissions:
    • Go to Plan.
  3. Close Store:
    • Click Pause or cancel store.
    • Select Sell or close store.
    • Click Close store.
  4. Enter Password:
    • You’ll be prompted to enter your Shopify account password for security reasons.
  5. Confirm Closure:
    • Confirm your decision. Shopify will send you a confirmation email.

Step 4: Finalize Account and Billing

After closing your store, make sure your account and billing are properly settled.

Review Final Billing

  1. Check Billing Page:
    • Go to the Billing section in your Shopify admin.
  2. Review Final Invoice:
    • Review your final invoice to ensure all charges are correct. You may have prorated charges depending on your billing cycle.

Confirm Subscription Cancellation

  1. Email Confirmation:
    • Ensure you receive a confirmation email from Shopify stating that your store has been closed and your subscription canceled.
  2. Contact Support if Needed:
    • If you don’t receive a confirmation email or encounter any issues, contact Shopify Support for assistance.

Post-Cancellation Considerations

  • Domain Management: If you purchased your domain through Shopify, you can transfer it to another domain provider.
  • Data Retention: Shopify retains your store’s data for a limited time after cancellation. Make sure you have all necessary backups.
  • Account Reactivation: If you decide to reopen your store, you can reactivate your Shopify account within a certain period after cancellation.

By following these steps, you can smoothly and securely cancel your Shopify subscription. Remember to back up your data, manage your app subscriptions, pause or close your store correctly, and finalize your billing to ensure a hassle-free cancellation process.