Bob’s Discount Furniture has grown into a major retailer in the United States, known for providing affordable, quality furniture to a broad customer base. With its roots in Connecticut, the company has expanded significantly, offering a wide variety of products that cater to different home needs. As of October 2025, it operates in multiple states, focusing on value-driven shopping experiences both in-store and online.
The retailer’s approach emphasizes everyday low prices without relying on sales or gimmicks, which has helped it stand out in a competitive market. This strategy, combined with humorous advertising and community involvement, has built a loyal customer following. The following guide delves into the company’s history, products, services, and more, providing a comprehensive overview based on current information.
From its humble beginnings to its current status as a national chain, Bob’s Discount Furniture exemplifies resilience in the retail sector. Its commitment to customer satisfaction and operational efficiency continues to drive its success in 2025.
History and Founders
Origins and Founding
Bob’s Discount Furniture was established on December 13, 1991, in Newington, Connecticut, by Bob Kaufman and Gene Rosenberg. Kaufman’s journey into the furniture business began after a motorcycle accident in 1976, which led him to sell waterbeds due to their comfort. As waterbed popularity waned in the late 1980s, Kaufman partnered with Rosenberg, who owned Wholesale Furniture and held two-thirds ownership, while Kaufman owned one-third.
The first store opened in a former Nimbus waterbed location, capitalizing on the early 1990s recession when many furniture stores closed. This allowed them to acquire properties at low costs. Kaufman’s charismatic personality became central to the brand through television commercials, where he appeared in quirky ads that resonated with viewers.
The company’s early focus was on discount pricing and quality, setting it apart from competitors. By leveraging Kaufman’s public image and Rosenberg’s business acumen, Bob’s quickly gained traction in the Northeast. The partnership’s dynamic blend of creativity and operations laid a strong foundation for future growth.
Initial challenges included navigating economic downturns, but the founders’ emphasis on value helped the company thrive. Kaufman’s story of overcoming personal adversity inspired the brand’s approachable image. Today, this origin story is often highlighted in company narratives, underscoring perseverance and innovation.
Key Milestones in Development
In 1991, the inaugural store marked the start, focusing on affordable furniture during tough economic times. By 1997, Bob’s had expanded to 14 stores in Connecticut and Massachusetts, airing about 500 commercials weekly to boost visibility. This aggressive marketing helped establish a regional presence.
The year 2005 saw a significant ownership change when Saunders Karp & Megrue acquired 70 percent stake, later becoming part of Apax Partners. This infusion of capital accelerated expansion into Rhode Island, New Jersey, and New York. Ted English, former TJX Companies executive, became CEO in 2006, replacing Stan Adelstein who moved to chairman.
By 2013, Adelstein retired, and English assumed the chairman role. The 2014 acquisition by Bain Capital provided resources for national growth, with management retaining a stake. In 2016, Michael Skirvin was promoted to president and CEO, succeeding English who became executive chairman.
Expansion to the West Coast occurred in 2018, utilizing leases from closed Sports Authority and Sport Chalet stores. The 2020s brought leadership changes, with Skirvin retiring and William Barton taking over as CEO. That year also saw entry into the Phoenix market in Arizona.
In 2025, Bob’s celebrated its 200th store opening, a milestone reflecting decades of strategic growth. The company entered NASCAR sponsorship with Joe Gibbs Racing, sponsoring Denny Hamlin starting with the Iowa Corn 350. Employee numbers reached 5,000, and it ranked 12th in Furniture Today’s Top 100 list.
These milestones highlight Bob’s evolution from a local retailer to a national powerhouse. Each step involved adapting to market changes, enhancing advertising, and expanding geographically. The company’s ability to maintain core values amid growth has been key to its enduring success.
Product Offerings
Living Room Furniture
Bob’s Discount Furniture offers an extensive range of living room items, including sofas, sectionals, recliners, and accent chairs. These products are available in various styles such as modern, traditional, and transitional, allowing customers to match their home decor. Materials include durable fabrics, leathers, and performance textiles designed for everyday use.
Sectionals are particularly versatile, with modular designs that can be configured to fit different room layouts. Many include features like built-in storage or sleeper options for added functionality. Coffee tables, end tables, and entertainment centers complete the collections, providing cohesive sets at competitive prices.
The retailer emphasizes comfort and style, with pieces featuring plush cushioning and ergonomic designs. Customization options are available for select items, including color choices for a nominal fee. This category caters to families, entertainers, and those seeking relaxation spaces.
Recliners come with manual or power mechanisms, some including heat, massage, or USB ports for modern convenience. The selection ensures affordability without sacrificing quality, appealing to budget-conscious shoppers. Living room sets bundle items for easy purchasing, simplifying the process for complete room makeovers.
Bedroom Furniture
Bedroom offerings encompass beds, dressers, nightstands, armoires, and mattresses. Bed frames are available in styles like platform, panel, sleigh, and upholstered, in sizes from twin to California king. Storage solutions include under-bed drawers or lift-top mechanisms for space efficiency.
Mattresses feature innerspring, memory foam, hybrid, and gel-infused options, addressing various sleep preferences. Adjustable firmness levels and cooling technologies enhance comfort. Bedroom sets provide matched pieces, offering value for those furnishing entire spaces.
Quality construction uses solid woods, veneers, and metal accents for durability. The range accommodates different budgets, from entry-level to premium selections. Accessories like headboards and mirrors add finishing touches.
Special features include anti-microbial treatments on some mattresses for hygiene. The category focuses on creating restful environments, with designs that blend functionality and aesthetics. Customers can find pieces suitable for adults, children, or guests.
Dining Room Furniture
Dining room products include tables, chairs, benches, buffets, and china cabinets. Tables come in shapes like rectangular, round, and square, with extendable leaves for flexibility. Chairs feature upholstered seats, ladder backs, or parsons styles for comfort and variety.
Buffets and sideboards offer storage for dinnerware and linens, with some including wine racks. Dining sets bundle tables and chairs, available in finishes like oak, walnut, or painted options. The selection suits casual family meals or formal entertaining.
Materials emphasize resilience, with scratch-resistant tops and sturdy legs. Pricing remains accessible, making it easy to update dining areas. Farmhouse, mid-century modern, and contemporary designs cater to diverse tastes.
Other Categories
Home office furniture includes desks, bookcases, and ergonomic chairs for productive workspaces. Kids’ room items feature bunk beds, loft beds, and themed sets with safety rails. Reclining furniture extends to theater seating and lift chairs for accessibility.
Accessories such as rugs, lamps, wall art, and decor enhance any room. The outlet section offers discounted items from overstocks or floor models. Mattresses and adjustable bases are available separately or in bundles.
Small space solutions include multi-functional pieces like sofa beds and storage ottomans. The comprehensive inventory supports whole-home furnishing on a budget. Online-only items expand choices beyond in-store selections.
- Sofas and Couches: Sofas at Bob’s are designed for durability and comfort, featuring reinforced frames and high-density foam cushions. They come in various sizes, from loveseats to full-sized, with options for stain-resistant fabrics. These pieces serve as central elements in living rooms, suitable for daily lounging and hosting guests.
- Sectionals: Sectionals provide customizable seating, with reversible chaises and modular components for adaptability. Many include cup holders or console storage for convenience. Ideal for open-concept homes, they maximize space while offering ample seating for families or gatherings.
- Recliners: Recliners offer relaxation with zero-gravity positions and lumbar support. Power options allow easy adjustments, and some models have built-in speakers. Perfect for media rooms, they combine luxury features with affordable pricing.
- Beds and Mattresses: Beds feature sturdy constructions with slat supports, available in metal or wood frames. Mattresses focus on pressure relief and motion isolation for better sleep. This category ensures restorative rest through innovative materials and designs.
- Dining Tables and Chairs: Dining tables have durable surfaces resistant to spills and scratches, with pedestal or leg bases. Chairs provide padded seats for extended comfort during meals. Sets facilitate cohesive dining spaces for everyday use or special occasions.
- Home Office Desks: Desks include built-in drawers and keyboard trays for organization. Cable management keeps workspaces tidy. Ergonomic designs support long hours of work, blending functionality with style.
- Kids’ Furniture: Kids’ items prioritize safety with rounded edges and non-toxic finishes. Themed designs encourage creativity and fun. Built to withstand play, they offer longevity for growing children.
- Accessories and Decor: Accessories like throw pillows and area rugs add personality to rooms. Lamps provide ambient lighting with energy-efficient bulbs. These items complete furnishings, allowing personalization at low costs.
Store Locations and Expansion
Current Store Distribution
As of September 2025, Bob’s operates 206 stores across 24 states. California has the most with 30 locations, followed by New York with 24 and Pennsylvania with 18. Other key states include Illinois with 16, New Jersey with 15, and Massachusetts with 14.
The Northeast remains the core region, with Connecticut hosting multiple stores as the home state. Midwestern presence includes Michigan with 12, Minnesota with 8, and Ohio with 10. Western states like Arizona have 9, Nevada 5, and Washington 7.
Southern expansion in 2025 added North Carolina with 6 stores. This distribution targets urban and suburban areas, ensuring accessibility. Stores are typically large showrooms with attached warehouses for efficient operations.
Store layouts feature themed room displays to inspire customers. Cafes in many locations offer snacks, enhancing the shopping experience. The widespread footprint allows serving diverse demographics across the country.
2025 Expansion Plans
Bob’s planned 20 new stores for 2025, including first entries into Vermont and North Carolina. North Carolina received six locations, marking Southeast expansion. The Williston, Vermont store opened as the state’s inaugural site.
Other openings included Burnsville, Minnesota; Winchester, Virginia; Reno, Nevada; and Davenport, Iowa. Additional sites in existing markets like Long Island City, New York; Eatontown, New Jersey; and Easton, Pennsylvania strengthened presence.
Further expansions hit Sacramento, California; Columbia, Maryland; and various North Carolina cities like Charlotte and Raleigh. This strategy focuses on underserved markets while densifying in strong areas. By mid-2025, several had opened, with more scheduled through year-end.
The growth aligns with a simple strategy of value without compromise, as stated in company blogs. It counters industry challenges by leveraging prime real estate from closed retailers. Projections suggest nearing 226 stores by 2026.
Financing Options
Special Financing Plans
Bob’s provides multiple financing avenues, including its credit card with special terms. For purchases of $499 or more, 12-month special financing is available with approved credit, no interest if paid in full. Interest accrues if not paid within the period.
Longer options include 30-month plans at 9.99 percent APR or 60-month for over $1,999. These allow manageable payments over time. Partners like Affirm offer rates from 0 to 35.99 percent APR based on credit, with terms up to 12 months for example payments.
Klarna enables buy now, pay later in four interest-free installments. Zip splits payments into four over six weeks. These flexible choices make larger purchases accessible without immediate full payment.
The Bob’s Way to Pay encompasses all options, with quick applications online or in-store. Promotional periods vary, often including 0 percent APR for limited times. Customers should review terms to avoid deferred interest.
No-Credit-Needed Options
For those with limited credit, lease-to-own programs like Acima provide alternatives. These allow taking items home with payments leading to ownership, without traditional credit checks. Terms are flexible, based on approval.
Snap Finance offers similar no-credit-needed leasing. These options broaden access to furniture for various financial situations. Applications are straightforward, with decisions in minutes.
While convenient, customers should understand total costs, which may exceed retail price. Bob’s emphasizes transparent terms to help informed decisions. These programs support the company’s value focus.
Delivery Services and Policies
Delivery Options
Bob’s offers white glove delivery, where teams bring items inside, unpack, assemble, and remove packaging. Threshold delivery drops off at the entrance. Pickup is available at stores for no fee, ideal for immediate needs.
Fees vary by order value and distance; some qualify for free delivery. Nationwide shipping via FedEx handles smaller items, with tracking provided. Vendor direct items ship within 3-7 days.
Scheduling occurs post-purchase, requiring an adult over 18 present. Delivery windows are communicated, with options for rescheduling. In winter, clear paths are mandatory for safety.
GoShare partners for on-demand delivery in select areas. Mattress removal is offered only when delivering new ones under specific plans. These services aim for convenience and satisfaction.
Policies and Considerations
Orders can be canceled for full refund up to delivery day. Post-delivery, returns or exchanges follow guidelines, often requiring photos for assessment. Refunds minus fees for certain items like mattresses.
For issues, contact support with details; resolutions include repairs or replacements. Policies emphasize customer responsibilities like measuring spaces. Delays may occur, but tracking helps manage expectations.
The company strives for timely service, though reviews note occasional hiccups. Clear communication via email or app updates keeps customers informed. These policies balance efficiency with flexibility.
Customer Service, Warranties, and Returns
Support Channels
Customer service is reachable by phone at 860-812-1111 for products and 860-474-1000 for delivery. Text and chat options provide quick assistance. The Bob Squad handles inquiries, orders, and claims.
For problems, submit photos and descriptions for faster resolution. Support aims for responsiveness, as evidenced by awards. Online portals allow tracking orders and managing accounts.
Reviews highlight mixed experiences, with praise for in-store help but some criticism on phone wait times. The company continuously improves based on feedback. Multiple channels ensure accessibility.
Warranties and Returns
A one-year limited warranty covers manufacturing defects from receipt date. Extended warranties via Goof Proof protect against stains and damage for five years, or ten for bases. Mattresses have 90-day returns, minus delivery fees.
Returns are processed case-by-case post-delivery, with options for repair or exchange. Standard coverage excludes normal wear. Claims require proof of purchase and details.
Goof Proof, serviced by Uniters, covers accidental incidents. Policies encourage reviewing terms. Customer feedback notes varying resolution speeds, but overall focus on satisfaction.
Awards and Recognitions
Recent Accolades
In 2025, Bob’s was recognized by Newsweek as one of America’s Best Retailers. It also earned the Retail Giant of Bedding from Furniture Today. Forbes named it for Best Customer Service in Home & Furnishings for the second year.
USA Today listed it in America’s Customer Service Awards and Top Retailers. The Last Mile Retail Awards honored it as Social Impact Retailer of the Year. Other recognitions include Top Company for Women in Transportation and HLPA Certified Employer.
These awards reflect excellence in service, retail operations, and community impact. Bob’s consistent rankings underscore its industry standing. Chief Merchandising Officer Carol Glaser accepted the Bedding award.
Community Involvement and Charity
Charitable Foundation
The Bob’s Discount Furniture Charitable Foundation supports education, health, human services, and children. It donates over $2.75 million annually to nonprofits. The foundation provides grants and aid to local communities.
Bob’s Outreach involves employees in volunteering and donations. Café Collections for a Cause raises funds through in-store sales, benefiting partners like USO and Family Promise. Annual contributions include over $1 million to charities and $100,000 to schools.
In 2025, partnerships with USO supported North Carolina military families, including $25,000 donations and matching cafe proceeds. Plushie sales contributed $5 each to the cause. These efforts demonstrate corporate responsibility.
Ongoing Initiatives
Random Acts of Kindness deliver furniture to those in need. The company commits to community service, aligning with its culture. Partnerships with organizations like Camp Lejeune USO provide tangible support.
Employee engagement in events fosters a giving culture. Initiatives extend to disaster relief and local sponsorships. Bob’s reputation as a socially responsible retailer is bolstered by these programs.
Sustainability Efforts
Environmental Practices
Bob’s is committed to reducing its carbon footprint, targeting a 10 percent decrease in Scope 1 and 2 emissions per square foot. Recycling programs handle mattresses and packaging, diverting waste from landfills. The company recycles thousands of mattresses annually.
Responsible wood sourcing has earned recognition from the Sustainable Furnishings Council for three consecutive years. Partnerships with Werner Final Mile use electric vehicles for deliveries, promoting eco-friendly logistics.
In 2024, Bob’s was named a SmartWay High Performer by the EPA for efficient freight practices. LED lighting and recycling initiatives in stores and warehouses minimize energy use. These efforts align with broader social responsibility goals.
Sustainability extends to product design, favoring durable materials to reduce replacement frequency. Customer education on eco-friendly choices is part of in-store experiences. Ongoing improvements aim for a greener future.
Online Shopping Experience
Features and User Reviews
Bob’s online platform allows browsing full catalogs, with virtual room planners and 3D views. Nationwide shipping for smaller items complements in-store pickup. Financing applications are seamless online.
Reviews from 2025 praise competitive pricing and quality, though some note delivery delays. ConsumerAffairs highlights positive experiences with financing and service. Trustpilot users appreciate knowledgeable staff and smooth ordering.
Criticisms include warranty issues and customer service wait times. Overall, the site is user-friendly, with detailed product info and reviews. Mobile optimization enhances accessibility.
Reddit discussions commend value but advise checking quality in-person. The online experience supports the company’s growth, blending digital and physical retail.
Comparison with Competitors
Key Competitors and Differences
Competitors include Wayfair, Ashley, IKEA, and American Freight. Bob’s differentiates with everyday low prices and no gimmicks, unlike sales-focused rivals. Its physical stores provide tactile experiences Wayfair lacks.
Ashley offers similar products but at higher average prices; Bob’s emphasizes affordability. IKEA focuses on self-assembly, while Bob’s provides assembly services. American Freight competes on discounts but has fewer locations.
Bassett and Macy’s target higher-end markets, contrasting Bob’s value proposition. Quik Print and CSS Industries are less direct competitors. Bob’s growth and recognitions set it apart in customer service.
Reviews suggest Bob’s quality is comparable for the price, though some prefer Raymour & Flanigan for premium options. The company’s expansion gives it an edge in accessibility over regional players.
Company Culture and Employee Reviews
Culture Overview
Bob’s culture promotes growth mindset, with employee recognition and community engagement. Charitable giving and environmental initiatives are integral. The environment is described as family-friendly and collaborative.
Glassdoor ratings show 3.6 for culture and values, with praise for supportive teams. Indeed reviews highlight knowledgeable leadership and positive atmospheres. Career opportunities are rated 3.5.
Some note micromanagement and commission-based pressures in sales. Overall, employees value security and unique benefits. Comparably highlights employee-centric approaches and help resources.
The culture encourages teamwork and development, with training programs. Reviews from 2025 affirm a welcoming workplace, though work-life balance is 3.3.
Financial Performance
Revenue and Growth
In 2024, Bob’s generated approximately $2 billion in sales, ranking 12th among US furniture retailers. Revenue per employee is around $1.158 million, with 5,000 staff. The company projects continued growth amid expansions.
Historical growth includes 5.5 percent increase to $2.125 billion in 2022. Bain Capital’s ownership supports investments. While private, estimates place annual revenue at $950 million to $501 billion, though $2 billion is consistent.
2025 expansions and awards indicate strong performance despite industry downturns. Focus on value helps buck trends, with plans for potential IPO. Financial stability enables community and sustainability investments.
Conclusion
Bob’s Discount Furniture’s journey from a single store to over 200 locations showcases strategic growth and customer focus. Its diverse products, flexible services, and community commitments solidify its market position. As it expands and innovates in 2025, the company remains a reliable choice for affordable home furnishings.
